TERMS AND CONDITIONS 

THE ESTIMATE: Please review your estimate carefully. It is our best possible cost approximation based on the information you provided. Exact component quantities will, be determined during design and will be reflected in the final bill.  Everything affecting your total, excluding shipping, taxes, duties, etc., should be a line item on the estimate. If you have any questions, please contact us immediately.

EXCLUSIONS: The cost of installation; items not explicitly shown on the estimate; wood/composite top rail; glass or other infill panels.

COMPLETING THE ORDER: A signed estimate, completed and signed order form, and a 50% deposit are required.

FINAL PAYMENT: Final balance, including shipping, is due upon notification of completion, and prior to shipping. Orders not shipped within 7 days of notification due to an outstanding balance are subject, to a storage fee of $45/day.

FORMS OF PAYMENT: VISA, MC, Discover, wire transfer or check (projects whose balances are paid by check will ship once check has cleared). Payments of $10,000, or more must be made by check or wire transfer. Please contact us for bank information.

CANCELLATIONS: Except as noted in 'SCHEDULE', a fee of $500 or 10% of the estimate (whichever is greater) will apply to orders canceled before or during design and any design time will be billed at $140/hr. After Final Approval Drawings have been issued, cancellation will result in forfeiture of all monies received. Expedite charges and, costs of any (ordered) custom-order items will be forfeited in their entirety and will not count towards any aforementioned fees. Additionally, any cancellation of an order, paid for by credit card will have the card fee deducted from the refund if AGS is denied that fee refund by the credit card company.

SCHEDULE: Good communication is crucial to meeting the lead time you discussed with your estimator. Failure to respond to requests for dimensions, photos, etc., in a timely manner could result in delays. Projects that have not moved to Fabrication within 12 weeks will be subject to a new schedule and will result, in forfeiture of the Deposit in the case of Cancellation.

DISPUTE RESOLUTION: If a party to this Agreement has reasonable grounds to believe that the other party has failed to fulfill any obligation hereunder, such party will, promptly notify the other party, in writing, of the substance of its belief. The party receiving such notice must respond, in writing, within thirty (30) days of receipt of, such notice and either provide evidence of the dispute specified having been resolved, or provide an explanation of why it believes that its performance is in accordance, with the terms of this Agreement. If the parties cannot, in good faith discussions, resolve their dispute within fourteen (14) days of the response, they will be free to pursue all remedies allowed under the law without prejudice.

CUTTER AND CRIMPER USAGE

RENT:   A fully refundable tool deposit of $350 for 1/8" cable tools, and $500 for the 3/16" cable tools will be taken for all tool rentals.

Refund is conditional on tools being returned in good condition within 30 days of receiving them.

Please allow 10-14 days for refunds to be issued.  LATE TOOL RETURNS: $7.50 will be deducted from the deposit for each day past due.

NO TOOLS:   Not recommended. AGS cannot guarantee the compatibility of non-AGS crimpers with the CLEARVIEW® Railing System and voids the warranty coverage for the cable assemblies.

MAINTENANCE AND HARSH ENVIRONMENTS

Stainless steel is an alloy whose chemistry makes it highly corrosion-resistant. However, it is not corrosion-proof. In environments where notable levels of salts, chlorides and sulfides are present, staining and, even, rust is possible. Examples of these environments are marine coastlines and heavy industrial areas. Railing systems installed in these locations will benefit greatly from regular cleaning and maintenance. AGS has products available to help minimize the build-up of corrosion-causing elements on your railing system and is happy to discuss how they can be best used for your particular situation.

RETURNS: AUTHORIZATION IS REQUIRED.

Stock items may be returned within 30 days of receipt and will be subjected to a 15% restocking fee. Returned items, must be in like-new condition. Please allow 10-14 days for refunds to be issued.